Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Fractal Machine Research, Inc. (“Belvedir,” “we,” “us”) governing your access to and use of the Belvedir platform, websites, SDKs, APIs, and related services (collectively, the “Services”). By creating an account or using the Services, you accept these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to it.

Belvedir is an observability and optimization platform for AI agents. Instrumented applications send telemetry to Belvedir, which organizes it into sessions and tasks, groups similar work, and can propose improvements to your agent’s code.

The Services are currently offered in a closed alpha. Features may change, break, or be discontinued at any time, and we do not guarantee any level of availability, durability, or support during this period. We may update, enhance, or discontinue parts of the Services at our discretion.

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping your credentials and API keys secret. API keys are shown once at creation; if a key is exposed, revoke it promptly in the dashboard. Notify us at founders@fractalresearch.ai of any suspected unauthorized use.

You agree not to, and not to permit others to:

• use the Services in violation of applicable law;
• probe, disrupt, or circumvent security or rate limits, or access accounts or data belonging to others;
• reverse engineer or copy the Services, or access them to build a competing product;
• introduce malware or submit content you lack the rights to submit;
• resell or provide the Services to third parties except as we agree in writing.

We may suspend or terminate access for violations of this section.

“Customer Data” means the telemetry, traces, prompts, completions, code, and other content you submit to the Services. You retain all rights to Customer Data. You grant us a limited license to host, process, and display Customer Data solely to provide, secure, and improve the Services for you — including processing by the model and infrastructure providers listed in our Privacy Policy.

We do not use Customer Data to train our own or third-party foundation models, and our agreements with model providers exclude your data from their training, unless you explicitly opt in. You are responsible for ensuring you have the rights and consents needed to send Customer Data to the Services, and for not sending data you are prohibited from sharing.

The Services use large language models to segment sessions, label and group tasks, and propose code changes (including pull requests opened by the optimizer). Model output is probabilistic and may be inaccurate or unsafe for your context. You are responsible for reviewing all AI-generated analyses and code changes before relying on or deploying them; the Services are a tool, not a substitute for your own judgment.

The Services are provided without charge during the closed alpha. We may introduce paid plans with reasonable advance notice; continued use of paid features after pricing takes effect constitutes acceptance. Any fees are non-refundable except where required by law.

We own the Services and all associated intellectual property. Our SDKs are licensed under the terms that accompany them. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

The Services interoperate with third-party services you connect or rely on (for example, GitHub repositories, LLM providers your agent calls, and cloud infrastructure). Your use of those services is governed by their own terms, and we are not responsible for them.

You may stop using the Services and delete your account at any time. We may suspend or terminate the Services or your access — with notice where practicable — for breach of these Terms, legal risk, or discontinuation of the Services. Upon termination we will, on request made within 30 days, delete Customer Data in our possession except as retention is required by law. Sections 5, 6, 8, and 11–14 survive termination.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES OR AI-GENERATED OUTPUT WILL BE ACCURATE, UNINTERRUPTED, OR ERROR FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED U.S. DOLLARS (US$100).

You will defend and indemnify us against third-party claims arising from Customer Data, your use of the Services in violation of these Terms, or your violation of law or third-party rights.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Before filing a claim, the parties will attempt in good faith to resolve any dispute informally for 30 days after written notice. Except for claims seeking injunctive relief, disputes will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Both parties waive the right to a jury trial and to participate in a class action.

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date, and we will make reasonable efforts to notify active customers. Continued use of the Services after changes take effect constitutes acceptance.

These Terms, together with the Privacy Policy, are the entire agreement between the parties regarding the Services. If any provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. You must comply with applicable export control and sanctions laws in using the Services.

Questions about these Terms: founders@fractalresearch.ai.